Terms of Service

Xelmorqian (hereinafter referred to as “we”) provides the following Service Policy to explain how the website operates, how orders are processed, and how related services are handled. This policy applies to all users who access, browse, or use our website.

By using this website, you acknowledge and agree to the terms outlined in this policy.

1. Product and Information Display

Product information, pricing, and stock availability displayed on the website are based on current system data.

Due to inventory changes and system updates, certain information may be adjusted or corrected without prior notice. We reserve the right to make corrections where necessary.

2. Orders and Payment

Orders are processed once payment has been successfully completed.

In certain cases, basic order verification may be performed to ensure information accuracy.

If payment issues, incomplete information, or risk signals are detected, the order may be delayed or not confirmed.

3. Shipping and Delivery

Orders of $160 or more (including $160) qualify for free shipping. Orders below $160 are subject to a $4.99 shipping fee.

• Cut-Off Time
  Orders placed before 18:00 (EST) will be processed on the same day. Orders placed after 18:00 will be processed on the next business day. Orders placed on non-working days will be processed on the following business day.
• Processing Time
  Order processing time is 1–3 business days for verification, sorting, and dispatch preparation.
• Delivery Time
  Estimated delivery time is 6–8 business days after shipment.
• Carriers
  Deliveries are typically handled by UPS, DHL, or FedEx.

For more details, please refer to: Shipping Policy

4. Order Cancellation

Orders may be cancelled before entering processing. Once processing or shipment has begun, cancellation is no longer possible.

Shipped orders may be returned after delivery according to the return process.

For more details, please refer to: Cancellation order policy

5. Returns and Exchanges

Returns and exchanges are accepted within 35 days after delivery.

Eligible Cases include but are not limited to:

• Item arrives damaged or defective

• Quality or functional issues

• Noticeable color differences or odor issues

• Incorrect item received

• Other eligible return conditions

Processing Steps

• Submit order details and issue description

• Receive instructions after approval

• Return the product as instructed

• Inspection and resolution after receipt

For more details, please refer to: Return and exchange policy

6. Refund Information

Refunds will be processed after returned items are confirmed eligible and will be issued to the original payment method (such as VISA or Mastercard).

Processing time is generally 3–5 business days, depending on the payment provider.

For more details, please refer to: Refund Policy

7. Privacy and Data

Information collected during service usage is only used for order processing and service support.

For more details, please refer to: Privacy Policy

8. Intellectual Property

All website content, including text, images, structure, and design, is protected and may not be used or reproduced without permission.

9. Limitation of Liability

To the extent permitted, we are not responsible for indirect or non-direct damages unless otherwise stated.

10. Policy Updates

This Service Policy may be updated from time to time. Changes will take effect once published on this page.

11. Contact Information

Contact Address: 4620 S 450 E, OGDEN, UT 84405, United States
Customer Service Phone: +1 (516) 404-5560
Customer Service Email: care@xelmorqian.com
Service Hours: Monday to Friday, 9:00–18:00 (EST)