Contact Address: 4620 S 450 E, OGDEN, UT 84405, United States
Customer Service Phone: +1 (516) 404-5560
Customer Service Email: care@xelmorqian.com
Service Hours: Monday to Friday, 9:00–18:00 (EST)
Xelmorqian (hereinafter referred to as “we”) provides shipping services for all orders placed on our website. The following outlines our delivery scope, timelines, and related terms.
1. Shipping Coverage
We currently ship within the United States only. Please ensure your delivery address is eligible before placing an order.
2. Shipping Fee
Shipping fees are calculated automatically based on order value:
Orders of $160 or more (including $160) → Free shipping
Orders under $160 → Flat shipping fee of $4.99
The final shipping fee will be displayed at checkout.
3. Order Processing Time
Orders are processed based on Eastern Time (EST), Monday to Friday, 9:00–18:00.
Orders placed before 18:00 → Processed the same day
Orders placed after 18:00 → Processed on the next business day
Orders placed on non-business days → Processed on the next available business day
4. Handling Time
After order confirmation, processing (including picking, packing, and preparation) typically takes 1–3 business days before shipment.
5. Delivery Timeframe
Once shipped, orders are generally delivered within 6–8 business days.
Delivery time may vary depending on location, weather conditions, or logistics arrangements.
6. Shipping Carriers
We work with reliable carriers depending on the order, including:
UPS / DHL / FedEx
7. Order Tracking
After placing an order, you will receive a confirmation containing your order details and tracking information.
You can track your order by visiting the “Track My Order” page and entering:
Email address or phone number used at checkout
Order number
8. Shipping Notes
8.1 Shipping Issues
If your package arrives damaged or is not delivered as expected, please contact us as soon as possible so we can assist.
8.2 Order Changes & Cancellations
Once an order enters processing or shipping stage, it cannot be modified or cancelled.
8.3 Address Accuracy
Please ensure all shipping details are accurate. We are not responsible for delays or issues caused by incorrect address information.
9. Delivery & Inspection
Upon delivery, please inspect the package before signing for it. If any issues are found, record the condition and contact us promptly.
10. Contact Information
Contact Address: 4620 S 450 E, OGDEN, UT 84405, United States
Customer Service Phone: +1 (516) 404-5560
Customer Service Email: care@xelmorqian.com
Service Hours: Monday to Friday, 9:00–18:00 (EST)
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