Shipping Policy

Xelmorqian (hereinafter referred to as “we”)

At Xelmorqian, we provide shipping services for all orders placed through our website. Below you will find clear information about our delivery coverage, timelines, and related policies.

1. Shipping Coverage

We currently ship exclusively within the United States.

Please make sure your delivery address is valid and eligible before completing your purchase.

2. Shipping Fee

Shipping costs are calculated automatically based on your total order value:

• Orders of $160 or more (including $160): free shipping
• Orders under $160: flat shipping fee of $4.99

The final shipping fee will always be shown clearly at checkout.

3. Order Processing Time

Orders are processed in Eastern Time (EST), Monday to Friday, 9:00–18:00.

• Orders placed before 18:00: processed the same business day
• Orders placed after 18:00: processed the next business day
• Orders placed on weekends or public holidays: processed on the next working day

4. Handling Time

After your order is confirmed, it typically takes 1–3 business days to process, including order verification, picking, packing, and preparation for shipment.

5. Delivery Timeframe

Once dispatched, orders are usually delivered within 6–8 business days.

Delivery times may vary depending on destination, weather conditions, and logistics operations.

6. Shipping Carriers

We work with reliable logistics partners, including:

UPS / DHL / FedEx

7. Order Tracking

After placing your order, you will receive a confirmation email with your order details and tracking information.

You can track your shipment anytime through the “Track My Order” page by entering:

• The email address or phone number used at checkout
• Your order number

8. Shipping Notes

8.1 Shipping Issues

If your package arrives damaged or is not delivered as expected, please contact our customer service team as soon as possible so we can assist you.

8.2 Order Changes & Cancellations

Once an order has entered the processing or shipping stage, it can no longer be modified or cancelled.

8.3 Address Accuracy

Please ensure all shipping details are correct and complete. We are not responsible for delays or delivery issues caused by incorrect address information.

9. Delivery & Inspection

Upon delivery, we recommend checking your package before signing for it.

If you notice any damage or issues, please document them immediately and contact us right away.

10. Contact Information

Contact Address: 4620 S 450 E, OGDEN, UT 84405, United States
Customer Service Phone: +1 (516) 404-5560
Customer Service Email: care@xelmorqian.com
Service Hours: Monday to Friday, 9:00–18:00 (EST)